With two major Microsoft events recently taking place back to back over the last fortnight - Microsoft Inspire & the Business Applications Summit - there is, understandably, a plethora of major new announcements that concern those of us who are working in the Business Applications space today. The critical announcement from my perspective is the [...]
Earlier this year, the Business Applications team at Microsoft published a blog post titled Modernizing the way we update Dynamics 365, a significant article that anyone involved with Dynamics 365 Customer Engagement (D365CE) should take time to read through carefully. Indeed, as a direct consequence of the announcements contained in this post, you may now be [...]
The Voice of the Customer (VoC) add-on solution for Dynamics 365 Customer Engagement (D365CE) presents a really nice way of incorporating survey capabilities within your existing Dynamics application estate, without any additional cost or significant administrative overhead. I've talked about the tool previously, within the context of specific application errors, and I can attest to [...]
I was very honoured and excited to be involved with the very first D365UG/CRMUG North West Chapter Meeting earlier this week, hosted at the Grindsmith just off Deansgate in Manchester. This is the first time that a D365UG/CRMUG event has taken place in the North West, and we were absolutely stunned by the level of [...]
The Voice of the Customer (VoC) solution, available as part of Dynamics 365 Customer Engagement (D365CE), works most effectively when you are tightly integrating your survey's around other features or datasets stored within the application. That's not to say that it must only ever be utilised in tandem as opposed to isolation. If you have [...]
Back only a few years ago, when events such as a reality TV star becoming President of the USA were the stuff of fantasy fiction, Microsoft had a somewhat niche Customer Relationship Management system called Dynamics CRM. Indeed, the very name of this blog still attests to this fact. The "CRM" acronym provides a succinct mechanism [...]
After going through a few separate development cycles involving Dynamics 365 Customer Engagement (D365CE), you begin to get a good grasp of the type of tasks that need to be followed through each time. Most of these are what you may expect - such as importing an unmanaged/managed solution into a production environment - but [...]
Typically, when working with Dynamics 365 for Customer Service entities, you expect a certain type of behaviour. A good example of this in practice is entity record activation and the differences between Active and Inactive record types. In simple terms, you are generally restricted in the actions that can be performed against an Inactive record, most [...]
Very much like a stopped clock telling the correct time twice a day, you can guarantee there will be two Dynamics 365 Customer Engagement releases each year. The first such occasion this year has come around quickly, with Microsoft setting out the stall for the Spring 2018 release earlier this week. The headline messages around [...]
This is an accompanying blog post to my YouTube video Dynamics 365 Customer Engagement Deep Dive: Creating a Basic Custom Workflow Assembly. The video is part of my tutorial series on how to accomplish developer focused tasks within Dynamics 365 Customer Engagement. You can watch the video in full below: https://youtu.be/0r02M71U140 Below you will find [...]