by The CRM Chap | Dec 8, 2019 | Customer Engagement, Dynamics 365, Enterprise, Field Service, Power Apps, Project Service Automation, Sales, Service, Visual Studio
Have you looked at the Power Apps Component Framework yet? If not, you’re missing out on an exciting way to extend Dynamics 365 or model-driven apps in unique ways. Just be sure to pay close attention to your data types, particularly when working with the systems Web API…
by The CRM Chap | Dec 1, 2019 | Common Data Service, Dynamics 365, Microsoft Project, Office 365, Power Apps, Power Automate, Power Platform, Project Service Automation
The world of Microsoft Project is changing. With the release of the new Project for the web app, the future trajectory of the product becomes apparent, as it starts to integrate alongside the Power Platform. The big question is though – is it ready to start using?
by The CRM Chap | Nov 24, 2019 | Customer Engagement, Cyber Essentials, Dynamics 365, Field Service, Microsoft Azure, Project Service Automation, Sales, Service
IT enterprise projects, particularly ones involving the public cloud, can often be a nightmare from a corporate governance perspective. Fortunately, if Microsoft is your chosen vendor, you can get access to a website with tonnes of useful assets to help you sleep a little more easily.
by The CRM Chap | Sep 22, 2019 | Customer Engagement, Dynamics 365, Dynamics CRM, Power Platform, Project Service Automation
Project Service Automation (PSA) can be a beast when first approached. The application contains a breadth of functionality which is not always properly documented and can be challenging to figure out. To find proof of this assertion, we only need to look at how price list mark-ups and discounts operate.
by The CRM Chap | Aug 11, 2019 | Dynamics 365, Project Service Automation, Sales
Project Service Automation provides a cornucopia of desirable functionality for organisations wishing to integrate their sales and project management processes tightly. Be careful, though when implementing this app when using custom calculations within Dynamics 365 Customer Engagement, as you may encounter a few issues…