Dynamics 365 Customer Engagement Connector Confusion with Azure Data Factory

Azure Data Factory V2 not just has 1, but three separate connectors that all claim to hook up to Dynamics 365 Customer Engagement/Dynamics CRM! So which connector is the "right" one to use and what differences do they have? With a little help from Alan Partridge, we can clear up any confusion...

Solution Import Errors on Marketing List Entity (Dynamics 365 Customer Engagement Version 9.0+)

The importance of segregated deployment environments for any IT application cannot be understated. Even if this only comprises of a single test/User Acceptance Testing (UAT) environment, there are a plethora of benefits involved, which should easily outweigh any administrative or time effort involved: They provide a safe "sandbox" for any functionality or developmental changes to be [...]

Incoming Emails Not Synchronizing in Dynamics CRM/Dynamics 365 Customer Engagement

Earlier this month, a colleague escalated an issue to me involving Dynamics CRM/365 Customer Engagement (CRM/D365CE), specifically relating to email tracking. This feature is by far one of the most useful and unwieldy within the application, if not configured correctly. In days of yore, the setup steps involved could be tedious to implement, mainly if [...]

The Mystery of the Missing Workflow Sitemap Area Revisited (Dynamics 365 Customer Engagement)

I've gone on record previously saying how highly I rate the Dynamics CRM/Dynamics 365 Customer Engagement (CRM/D365CE) community. Out of all the groups I have been a part of in the past, you couldn't ask for a more diverse, highly passionate and - most importantly of all - helpful community. There are a lot of [...]

The Mystery of the Missing Workflow Sitemap Area (Dynamics 365 Customer Engagement)

UPDATE 02/09/2018: It turns out that there is a far better way of fixing this problem. Please click here to find out more. I thought I was losing my mind the other day. This feeling can be a general occurrence in the world of IT, when something completely random and unexplainable happens - emphasised even [...]

Voice of the Customer Survey Response File Uploads: A Few Thoughts

The Voice of the Customer (VoC) add-on solution for Dynamics 365 Customer Engagement (D365CE) presents a really nice way of incorporating survey capabilities within your existing Dynamics application estate, without any additional cost or significant administrative overhead. I've talked about the tool previously, within the context of specific application errors, and I can attest to [...]

‘Principal user is missing prvReadmsdyn_azuredeployment privilege’ Error in Voice of the Customer

The Voice of the Customer (VoC) solution, available as part of Dynamics 365 Customer Engagement (D365CE), works most effectively when you are tightly integrating your survey's around other features or datasets stored within the application. That's not to say that it must only ever be utilised in tandem as opposed to isolation. If you have [...]

Importing/Exporting Subject Records between Dynamics 365 Customer Engagement Environments

After going through a few separate development cycles involving Dynamics 365 Customer Engagement (D365CE), you begin to get a good grasp of the type of tasks that need to be followed through each time. Most of these are what you may expect - such as importing an unmanaged/managed solution into a production environment - but [...]

Override the Modified On Field Value When Reassigning Resolved Cases (Dynamics 365 for Customer Service)

Typically, when working with Dynamics 365 for Customer Service entities, you expect a certain type of behaviour. A good example of this in practice is entity record activation and the differences between Active and Inactive record types. In simple terms, you are generally restricted in the actions that can be performed against an Inactive record, most [...]