Exam MB-400 Revision Notes: Creating a Technical Design with the Power Platform

Having sat the new exam for Dynamics 365 and the Power Platform now's as good a time as any to do another series providing revision notes for MB-400. In the first post, we dive deep into the theory behind creating a technical design involving the Power Platform.

Override the Modified On Field Value When Reassigning Resolved Cases (Dynamics 365 for Customer Service)

Typically, when working with Dynamics 365 for Customer Service entities, you expect a certain type of behaviour. A good example of this in practice is entity record activation and the differences between Active and Inactive record types. In simple terms, you are generally restricted in the actions that can be performed against an Inactive record, most [...]