Voice of the Customer Survey Response File Uploads: A Few Thoughts

The Voice of the Customer (VoC) add-on solution for Dynamics 365 Customer Engagement (D365CE) presents a really nice way of incorporating survey capabilities within your existing Dynamics application estate, without any additional cost or significant administrative overhead. I've talked about the tool previously, within the context of specific application errors, and I can attest to [...]

Using SQL Server Functions to Simplify Option Set Label Retrieval (Dynamics 365 for Enterprise Data Export Service)

When you have spent any length of time working with Dynamics CRM Online/Dynamics 365 for Enterprise (D365E) data programmatically, you become accustomed to how Option Set, State and Status Reason values are presented to you in code. To explain, the application does not store your Option Set value display names within the SQL Server Entity [...]

CRM Portal Exam Imminent?

In anticipation of the Spring Wave release of CRM (which I am really excited about), I have been doing some research into ADXstudio and CRM Portals. As you may already know, Microsoft bought ADXstudio last year and aims to tightly integrate the product under new branding, as an add-on for existing CRM Online customers and [...]