With 2018 now very firmly upon us, it’s time again to see what’s new in the world of Dynamics 365 certification. Nothing much has changed this time around, but there are a few noteworthy updates to be aware if you are keen to keep your certifications as up to date as possible. Here’s my round-up of what’s new – let me know in the comments if you think I have missed anything out.
MCSE Business Applications 2018
The introduction of a dedicated Microsoft Certified Solutions Architect (MCSA) and Microsoft Certified Business Applications (MCSE) certification track for Dynamics 365 was a positive step in highlighting the importance of Dynamics 365 alongside other core Microsoft products. Under the new system, those wishing to maintain a “good standing” MCSE will need to re-certify each year with a brand new exam to keep their certification current for the year ahead. Those who obtained their MCSE last year will now notice on their certificate planner the opportunity to attain the 2018 version of the competency via the passing of a single exam. For Dynamics 365 Customer Engagement focused professionals, assuming you only passed either the Sales or Customer Service exam last year, passing the other exam should be all that is required to recertify – unless you fancy your chances trying some of the new exams described below.
New MCSE Exams
Regardless of what boat you are relating to the Business Applications MCSE, those looking to obtain to 2018 variant of the certification can expect to see two additional exams available that will count towards the necessary award requirements:
The exams above currently only appear on the US Microsoft Learning website but expect them to appear globally within the next few weeks/months.
MB2-877 represents an interesting landmark in Microsoft’s journey towards integrating FieldOne as part of Dynamics CRM/Dynamics 365 Customer Engagement, with it arguably indicating the ultimate fruition of this journey. To pass the exam, you are going to have to have a good grasp of the various entities involved as part of the field service app, as well as a thorough understanding of the mobile application itself. As is typically the case when it comes to Dynamics 365 certification, the Dynamics Learning Portal (DLP) is going to be your destination for preparatory learning resources for the exam; along with a good play around with the application itself within a testing environment. If you have access to the DLP, it is highly recommended you complete the following courses at your own pace before attempting the exam:
- 81197AE: Introduction to Microsoft Dynamics 365 for Field Service
- 81218AE: Mobile and Dispatch in Microsoft Dynamics 365 for Field Service
- 81219AE: Setup and Configuration in Microsoft Dynamics 365 for Field Service
Dynamics 365 for Retail is a fairly new addition to the “family” and one which – admittedly – I have very little experience with. It’s rather speedy promotion to exam level status I, therefore, find somewhat surprising. This is emphasised further by the fact that there are no dedicated exams for other, similar applications to Field Service, such as Portals. Similar to MB2-877, preparation for MB6-897 will need to be directed primarily through DLP, with the following recommended courses for preparation:
- 81208AE: Channel Management and Corporate Operations in Microsoft Dynamics 365 for Retail
- 81209AE: Merchandising and Inventory Management in Microsoft Dynamics 365 for Retail
- 81210AE: Point of Sale in Microsoft Dynamics 365 for Retail
- 81211AE: Call Centers in Microsoft Dynamics 365 for Retail
Exam Preparation Tips
I’ve done several blog posts in the past where I discuss Dynamics CRM/Dynamics 365 exams, offering help to those who may be looking to achieve a passing grade. Rather than repeat myself (or risk breaking any non-disclosure agreements), I’d invite you to cast your eyes over these and (I hope!) that they prove useful in some way as part of your preparation:
- Evaluating the new Dynamics 365 for Enterprise MCSA and MCSE
- What’s New in the Dynamics 365 for Enterprise Specialist Exams
- Dynamics CRM 2016 Exams
If you have got an exam scheduled in, then good luck and make sure you study! 🙂