by The CRM Chap | Jan 3, 2021 | Microsoft Dataverse, Power Apps, Power Automate, Power Platform
We're back with the second post in my new series all about exam PL-400. In this post, we will take a high-level look at some of the critical components to consider when designing a solution targeting the Power Platform.
by The CRM Chap | Dec 27, 2020 | Microsoft Dataverse, Power Apps, Power BI, Power Platform, Power Virtual Agents
PL-400 is now officially upon us, having been released from beta a few weeks ago. With this in mind, now is as good a time as any to kick off a new blog series, dedicated to providing a set of revision notes for the exam. In the first post, we look at how to validate requirements and design a technical architecture using the Power Platform.
by The CRM Chap | Sep 20, 2020 | Customer Engagement, Dynamics 365, Enterprise, Microsoft Dataverse, Power Apps, Power Platform
Have you played about with the Power Apps Solution Checker yet? It provides an excellent mechanism to fix common issues with your Dynamics 365 / Common Data Service solution. However, there may be occasions where you need to put time aside to figure out how to fix a recommendation...
by The CRM Chap | Sep 13, 2020 | Customer Engagement, Dynamics 365, Enterprise, Microsoft Azure, Microsoft Dataverse, Power Apps, Power Automate, Power BI, Power Platform, Sales, Service
As we close out my blog series on exam MB-400, I thought it might be useful to compile all previous posts together into a single location. So if you've been following along or are joining for the first time, I hope this post is useful.
by The CRM Chap | Aug 23, 2020 | Dynamics 365, Microsoft Dataverse, Power Platform
Often, even subjects that you profess to know deeply can surprise you, as what happened to me recently as I took a nosedive into the Dynamics 365 / Common Data Service SDK and discovered a new method that was familiar, yet different, at the same time.
by The CRM Chap | Dec 15, 2019 | Customer Engagement, Dynamics 365, Enterprise, Microsoft Azure, Microsoft Dataverse, Power Apps, Power Platform, Project Service Automation, Sales, Service
Having sat the new exam for Dynamics 365 and the Power Platform now's as good a time as any to do another series providing revision notes for MB-400. In the first post, we dive deep into the theory behind creating a technical design involving the Power Platform.
by The CRM Chap | Nov 17, 2019 | Dynamics 365, Dynamics CRM, Microsoft Azure, Microsoft Dataverse, Power Apps, Power Platform
Developers typically get the short end of the stick in lots of things, and consistent learning tools is one area I’d highlight, particularly in the Dynamics 365 space. Fortunately, this no longer appears to be the case, thanks to the release of exam MB-400.
by The CRM Chap | Oct 20, 2019 | 2015, 2016, Customer Engagement, Dynamics 365, Dynamics CRM, Enterprise, Microsoft Dataverse, Power Platform, Sales
Custom pricing is an invaluable feature within Dynamics 365 Customer Engagement, that can be used to fine-tune your sales processes. If you're interested in finding out more about them, then my latest tutorial video is for you - find out more in this post!
by The CRM Chap | Sep 1, 2019 | Dynamics 365, Dynamics CRM, Power Platform
It seems to be non-stop changes and announcements when it comes to licensing for Dynamics 365 Customer Engagement at the moment. Now, as we move into September, we get yet another, which informs us of some potentially troublesome API limits, that will take effect from October onwards.
by The CRM Chap | Aug 11, 2019 | Dynamics 365, Project Service Automation, Sales
Project Service Automation provides a cornucopia of desirable functionality for organisations wishing to integrate their sales and project management processes tightly. Be careful, though when implementing this app when using custom calculations within Dynamics 365 Customer Engagement, as you may encounter a few issues…
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